Product support
A scan, report or draft isn’t working as expected, or you have a question about how something is measured.
Contact
Get in touch
Email us and tell us which account or domain you’re asking about. We reply by email; response times vary.
What you can write to us about
Billing and refunds
Invoices, payment questions and refund requests. Refunds follow the policy in our Terms: 14 days from your first paid subscription. To cancel you don’t need to write to us: use Plan & billing in your dashboard.
TermsAgency plan
Questions about managing several clients, branded reports or team members on one account. You can also read about the Agency plan first.
Agency planPrivacy requests
Access, correction or deletion of your data, and other requests covered by our Privacy Policy.
Privacy PolicyInclude this so we can help faster
- The email you signed up with.
- The domain or project you’re asking about.
- What you expected and what happened instead.
- A screenshot, if it helps.
Before you write
Many answers are already on these pages: